Refund Policy

Every new workspace gets a 14-day trial of the Pro plan. No card is needed and nothing is charged during the trial. If you don’t choose a plan, nothing is charged afterwards either.

• Paid plans renew automatically at the end of each billing period, monthly or yearly, until cancelled.
• You can cancel at any time in Settings → Plan, or by writing to support@tascimo.com.
• After cancelling, the plan stays until the end of the period already paid for. It does not renew.

• Yearly plans: a full refund if you ask within 14 days of the first yearly payment or of a yearly renewal.
• Monthly plans: no refunds for the current month, but cancelling stops the next payment.
• Mistakes: if you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full, whenever you notice.
• Service problems: if the Service was unavailable for a long time through our fault, write to us and we will give a fair refund or credit.

• Adding people or moving to a higher plan is charged only for the days left in the current period.
• Removing people or moving to a lower plan applies from the next period. The current period is not refunded.

If a payment fails, the Service keeps working for 14 days while the payment is retried. After that the workspace becomes read-only until payment is made. Data is never deleted because of a missed payment.

Write to support@tascimo.com from an admin’s email address, with the workspace name and the payment date. Refunds go back to the original payment method, usually within 10 working days.

Payments may be processed by our reseller, which handles payments and sales tax for us and may appear on your statement. Refunds are made through the same reseller.

We may update this policy. Changes do not affect payments already made. We will tell customers about significant changes in advance.